As soon as your order is delivered, please inspect your items carefully and email us within 12 hours of delivery if there are any problems. We want you to be completely happy with your order!
Any defects or issues upon receipt, MUST be reported by email within 12 hours of delivery to: LaBellaBridalAccessories@gmail.com. You may return most new items, unopened and unused, with the exception of (Un-Returnable Items) in the in list below. All returns must have administrative approval and be reported within the 12 hour requirement for a refund or replacement, minus a re-stocking fee of 25% for all returns in most cases. Any product that is returned has to be in its original packaging and in its new original condition in its entirety, we do not accept partial returns. If not reported with a valid reason with the required 12 hours, we will not accept the return. All return postage is the customers responsibility. We will pay the return shipping costs, only if the return is a result of our error (you received an incorrect, or damaged/ defective item, etc. Item must be in its new original condition in its entirety, we do not accept partial returns. It is required to email a photo of the incorrect or damaged/ defective item with in 12 hours of receipt for approval of the return. We will send you an email if your return has been approved or not.
How to Complete a Return:
E-mail LaBellaBridalAccessories@gmail.com within 12 hours of receiving the item. If the customer's return is approved, the customer will be given a Return # to be included with the return package and will be given the address for the return. All items must be in their original boxes and packaging and be in new, unused condition to complete the return.
Please return well-wrapped in a sturdy Box (No envelopes) to protect the item, ship by USPS Priority Mail or other method with a tracking number and please insure the item(s) for the amount you paid (it's not to expensive to insure). Then email us the tracking number to: LaBellaBridalAccessories@gmail.com. Just as a reminder, please do not return anything in an envelope.
Items must be received by us within 7 days of return approval in new, unaltered and unused condition, in original packaging.
Refund will be issued contingent upon inspection of item for condition once we receive it. If item is soiled or damaged, it will be returned to the buyer at the buyer's expense and no credit will be given.
After 12 hours of receipt, La Bella Bridal Accessories cannot accept claims for incorrect, or damaged/ defective items.
Changes to Order:
We begin processing your order as soon as it is placed. Therefore, no changes or cancellations can be made to your order once it is placed. However, you can email us to check if process has started, however in most cases we start the process right away.
Veils and Hats
Personalized or Custom Made items
Items without their original packaging and tags.